FAQ

FAQ/Frequently asked questions

What repairs can you do?


We can help you with damaged/cracked screens if you are out of warranty. We also do various repairs such as battery replacement, charger port repair, camera repair, speaker repair, home button replacement. You must contact us for these services.




Do you repair any other types of phone, not listed on the website?


Yes, we do. If you need repair any other phone we have not listed on our website, contact us on our "Contact Us" page and we will happily give you an appraisal.




How long it will take to repair my screen/other repair service?


After we receive your device which usually takes about 2-4 days, turnaround will take 2-5 days, it depends on the job your device needs. Most jobs are completed within 2 days.




Do you offer any warranty?


We provide a 12-month warranty for every work we do, T&C apply. You have a 12-month warranty on the phone you buy from us.




If I droped my phone and it doesn't respond to touch, do i need new phone?


No, you don't need a new phone. You probbably need new LCD and glass on your phone.




Can I insure my phone when I send it to you?


No, because your phone is broken, insurance companies cannot insure it in its actual condition, so it would be classified as scrap.




Do you use Genuine screens?


Yes! We use only genuine screens.




What do I need to do before sending my phone?


  1. You need to create a full backup
  2. Remove your sim card
  3. Remove security locks
  4. Note down your IMEI for your peace of mind (you will find it in settings, about, IMEI)
  5. Perform a factory reset




Will I loose my data once they replace my LCD?


No, screen replacement doesn't affect your data but we advice to create a full backup.




Why should I choose iPhone Buyer UK?


Our technicians are fully trained and satisfied customers are our pride.